Combatting Digital Inaccessibility: Lodging Facilities Can Increase Equity

The hospitality sector has been quick to digitize the customer experience. Hotels, motels, and bed and breakfasts routinely provide digital offerings, starting with online booking, continuing through mobile or check-in kiosks, and running through check-out. These digital offerings are subject to the same access requirements as the physical offerings of the hotel and must ensure access for people with disabilities. A quarter of adults in the United States live with a disability. Over the last […]

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