Hotel Playbooks: Adapting to Travelers’ Connectivity and Contactless Needs

Today’s travel outlook is positive, with occupancy rates and room revenue projected to approach 2019 levels this year, according to the 2022 State of the Hotel Industry report from the American Hotel & Lodging Association (AHLA). While the outlook is positive, travel readiness fluctuates with each COVID-19 variant, and the same is true for consumer confidence. Although some hoteliers were hoping to push their technology investments into the future, most are realizing that if they […]

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