Guest Service Agent

Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience at our establishment. You will handle various responsibilities related to guest relations and hotel management, contributing to the overall success of our hospitality services.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Manage reservations and provide information regarding room availability and rates.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest interactions and transactions.
• Operate phone systems to handle incoming calls efficiently.
• Assist with night audit processes as needed, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel amenities and services to enhance the guest experience.
• Uphold high standards of hospitality management throughout all guest interactions.

Experience

• Previous experience in customer service or hospitality roles is preferred.
• Familiarity with hotel management software is a plus.
• Knowledge of resort operations and guest relations best practices is beneficial.
• Bilingual or multilingual skills are highly desirable to cater to a diverse clientele.
• Strong communication skills, both verbal and written, are essential for effective interaction with guests.

Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Full-time

Pay: $13.75 – $14.25 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person