As 2021 draws to a close and planning for 2022 becomes comes to mind, the hotel industry can reflect on several shifts within the sector and in the wider economy that have left a lasting impact. The dramatic rise of the staycation, greater digitalization of the guest experience, and a heightened focus on health and safety protocols have all driven changes in the day-to-day duties of hotel staff. While the U.S. economy recovered to its […]

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