When it comes to hoteliers adopting e-tipping, 2023 saw “lots of potential energy, but very little kinetic energy,” as Russ Lemmer, CEO of Austin, Texas-based fintech startup Grazzy, put it. This year, however, Lemmer’s company has seen “considerably more interest in terms of actually buying the software.” As a result, “we are seeing more of what we call ‘flow’ among our client hotels—more dollars being tipped per room digitally than ever before,” said Lemmer, whose […]

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