AI, or artificial intelligence, is all the talk these days. It is quickly becoming part of how we do business. For hoteliers, the question is how to leverage AI for the best results. The post-COVID travel boom combined with labor shortages has created a staffing crisis in the industry. Further, more customers want to be able to reach you on any channel—email, voice, text, social media, and chat. Having onsite staff to handle every type […]

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