What initially inspired you to get into the hospitality business? The first time I heard Ritz Carlton’s Gold Standards Motto: “Ladies and Gentlemen Serving Ladies and Gentlemen,” was during a Total Quality Management course at James Madison University. As I learned more about leadership, strategic planning, customer service and marketing, I was excited about the career path opportunities. Each division in hospitality teaches you a new skill set that can easily be transferable anywhere in […]

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