Amadeus: Delays, Cancellations, and Costs Cause Friction for U.S. Travelers
NEW YORK—Despite the encouraging traveler volumes seen in many markets in 2024, travelers continue to be impacted by a range of frustrations while on a journey, according to Amadeus’ latest U.S. traveler survey, Friction Removed. The research finds that while delays, planning, cost, and the airport experience are among the top concerns, there is no single cause of distress, with each traveler experiencing friction differently. When asked where friction originates while on a trip, U.S. […]
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