Ask Anthony: Guest Experience Slippage Amid Staffing Difficulties
Due to staffing issues and difficulties finding the right talent, the level of guest experience is slipping from what we used to offer at our hotel. What advice do you have for properties facing this challenge? In the fast-paced world of hospitality, maintaining high standards is paramount, even amidst employment challenges and the shift to remote work environments. It’s easy to get caught up in the chaos of staffing shortages or the convenience of working […]
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