I keep hearing about AI technologies like ChatGPT in the news. How can hotels best take advantage of this new technology?* As a veteran of the hospitality industry, I’ve seen how technology has revolutionized and improved the guest experience, from online bookings to keyless entry. One of the most exciting developments in recent years has been the rise of artificial intelligence (AI) chatbots, which help to meet one of the biggest challenges in the industry: […]

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