Building Relationships: Creative Ways to Impact Customer Retention

Hospitality was one of the industries hardest hit by pandemic shutdowns, travel restrictions, and canceled events. As demand returns for leisure travel, events including corporate travel, conferences, and more have not yet returned to normal, and inflation could have some consumers rethinking their vacation plans. While the hotel industry is positioned to protect profits against inflation by adjusting daily room rates and the cost of labor, consumers’ budgets cannot be simply managed. Preserving the progress […]

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