Changing Landscape: Adapting to Digital Tipping Operations

The pandemic forced the acceleration of cashless, digital payments and some of the U.S. population now uses a form of digital wallet. For onsite restaurants, the shift towards digital payments and increased customer reliance on takeaway and delivery services resulted in many hotel guests not knowing how to tip or even whether a tip goes directly to the worker who served them. The removal of tip envelopes from guestrooms because of COVID-19 guidelines made it […]

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