The hospitality sector has been quick to digitize the customer experience. Hotels, motels, and bed and breakfasts routinely provide digital offerings, starting with online booking, continuing through mobile or check-in kiosks, and running through check-out. These digital offerings are subject to the same access requirements as the physical offerings of the hotel and must ensure access for people with disabilities. A quarter of adults in the United States live with a disability. Over the last […]

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