Communication Tools: Building Guest Loyalty Through Text Messages
A top priority for hotels is keeping guests happy and building guest loyalty to create repeat and return guests. When focusing on existing clients rather than attracting new guests, hotels can be more likely to increase revenue. Ensuring guests want to revisit a property goes hand-in-hand with making sure their experiences are enjoyable. This can be done through engaging guests and personalizing their experiences, as seen through trends and research analysis by companies including Deloitte. […]
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