The property management system (PMS) may be considered the “Swiss Army knife” of hotel management software, with multiple basic functions including reservations and website booking, revenue management, customer data collection, reporting and analytics, front- and back-office services, and point-of-sale services. Since consolidating systems yields more efficiencies, hotel operators often look to integrate other software tools with their PMS, such as door-lock systems, mobile apps that facilitate the guest journey, and various AI tools. “What you […]

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