Few hospitality team members have as much direct impact on guest satisfaction as those responsible for keeping hotel guestrooms pristine, with no trace of those that have stayed before. That means sparkling clean bathrooms, mopped and vacuumed floors and rugs, fresh linens on neatly made bed, a replenished supply of toiletries, and plentiful and spotless towels in bathrooms. As Prateek Kumar, head of asset management at Copford Capital Management, pointed out, the importance of housekeeping […]

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