Hilton Expands Global Mobile Messaging Platform

MCLEAN, Virginia—Hilton is expanding its mobile messaging platform to more than 7,000 Hilton properties worldwide by the end of 2024. The system, developed in partnership with Kipsu, will enable messaging via the Hilton Honors app, SMS, WhatsApp, and other messaging channels. The digital messaging capability will enable a two-way exchange between guests and hotel teams to answer questions, address concerns, arrange experiences, and more. “At Hilton, we have had a long-term commitment to digitally transform […]

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