Standard cable television and WiFi are no longer enough when it comes to meeting guests’ expectations for in-room entertainment. Typically arriving with numerous devices including laptops, tablets, and, of course, smartphones, many guests want the sophisticated digital entertainment experience they enjoy at home to continue in their hotel rooms. That offering can be a differentiator, leading guests to choose one property over another. Discussing this evolution in guests’ preferences are Kimberly Twiggs, assistant vice president, […]

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