Virdee, a self-service technology and check-in automation company, has formed a strategic partnership with the cloud-based hotel property management system HotelKey to offer an integrated solution that “enhances guest and staff experiences at hotels.”

“HotelKey is excited to partner with Virdee to offer an even more flexible and dynamic guest service solution to hotels,” said Aditya Thyagarajan, cofounder/president, HotelKey. “The ability for our property management system to integrate with Virdee’s self-service check-in solution ensures that guests receive excellent service whether interacting with staff or using our automated systems.”

The benefits of the Virdee-HotelKey joint solution include:

• Streamlined check-in: All arriving guests, including those from OTAs such as Expedia and Booking.com, can both check-in and obtain room keys either via their mobile device or at iPad kiosks without the need to engage with staff.
• Enhanced guest support: Remote assistance allows staff to help guests with all types of requests, such as a room lockout or an amenity restock, even when the lobby is unstaffed.
• Increased guest experience: By enabling self-service options and eliminating the need to wait for staff support, such as for after-hours check-ins, guest review scores are improved compared to the traditional model.
• Efficient staffing: Staff is free to engage in other tasks around the property while maintaining full visibility and service levels surrounding check-in operations.

LivAway Suites is the first hotel chain to implement the combined Virdee-HotelKey solution. The joint system allows the brand to manage front-desk operations through remote staff via video call or through fully self-service, straight-to-room experiences for guests. Virdee’s technology expands on HotelKey’s staff-facing iPads by allowing guests to access self-service check-ins via mobile phone and iPad kiosks.

“LivAway is excited to be the first extended-stay hotel brand to leverage this powerful combination of Virdee and HotelKey technologies,” said Kevin Dailey, COO, LivAway Suites. “Our guests love the convenience of checking in at any time, day or night, and our staff can provide more personalized service. Virdee and HotelKey understand the needs of LivAway Suites and have been an integral part of our launch this year.”

“Our partnership with HotelKey takes our guest-centric approach to new levels of convenience and customization,” said Branigan Mulcahy, COO, Virdee. “Hotel staff can now deliver exceptional service through our integrated front-of-house platform, and guests benefit from the freedom of a self-service model that works on their terms, whether through their smartphones or our iPad kiosks.”

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