SAN FRANCISCO—Medallia, Inc. announced that IHG Hotels & Resorts has selected Medallia Zingle as a vendor for all brands and service levels across its portfolio of nearly 6,000 hotels in over 100 countries around the world. Medallia has been helping power IHG’s HeartBeat guest survey program since 2014. By integrating solicited feedback with social data to create a closed-loop reporting system, Medallia Experience Cloud allows IHG’s hotel teams to assess, analyze, and act on areas […]

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