Guest Service Agent

Guest Service Agent

  • Front Desk
  • Sarasota

Hampton Inn and Suites Sarasota/Bradenton

975 University Parkway, Sarasota, FL 34243

Full job description

We are looking for a Guest Service Representative to make our clients feel welcome and ensure they have a comfortable stay at our hotel.

Responsibilities include greeting clients as they arrive, coordinating their check-in/check-out to assigned rooms and informing them about the hotel’s facilities. You will provide stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like making reservations, check-in/check-out processes, we’d like to meet you.

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will execute guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

ABOUT YOU

 Do you have a keen eye for detail and know how to add value to your team?

 Do you always see a big opportunity instead of a big challenge?

 When faced with unforeseen circumstances, do find creative ways stay motivated and provide excellent guest satisfaction?

 Do you believe in the work hard play hard philosophy?

 Are you a continuous learner?

If so, you are the perfect candidate for the role as our Guest Service Agent!

ABOUT YOUR ROLE

 You have a positive, can do attitude !

 You help to support and adhere to Brand Standards.

 You thrive on total guest service satisfaction and strive for team success.

 You are an excellent communicator, and completes assigned tasks in a timely manner.

 You are proactive in helping to find solutions to guest issues.

 You are flexible and adaptable to shifting demands and availble to provide support to your team.

 You are not afraid to jump in and help your team when needed and Lead from the marbles.

WHAT’S IN IT FOR YOU:

 Ability to add value to a Hilton Branded Hotel

 Comprehensive and competitive benefits and compensation

 Relaxed and fun work environment

 Excellent Team Culture

 Stability

Responsibility to Guests:

At check in:
-Eye contact, smile, tone and inflection in your voice with our guests.
-Sincerity in the welcoming our guests.
-Accurate, quick and efficient check in by following and completing all the key points on your check in script.
-Walk the guest to the elevators at check-in.
-Use the guest’s name at least twice.
-Adhere to the rewards standards set forth by the brand.
-Suggest and accurately enter in all wake up calls.

During their stay:
-Anticipate guests’ needs and exceed guest their expectations
-Answer all calls within three rings with a smile in your voice
-Know your local area attractions end directions

At check out:
-Eye contact, smile, tone and inflection in your voice with our guests
-Accurate, quick and efficient check out by following and completing all the key points on your check out script
-Store luggage as needed with a luggage tag
-Read our guests’ non-verbal guest cues and understand when the guests is not satisfied with their experience.

Job Types: Full-time, Part-time

Salary: From $14.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:
-8 hour shift
-Must be able to cover 3-11p and flexible on weekends.
-Day shift position is also available from 7a-3pm with weekend availability.

Work setting: In-person

Experience:
Hotel experience: 2 years (Required)
Hilton

Shift availability:
Night Shift (Required)
Day Shift (Required)
Overnight Shift (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 32 – 40 per week

To apply for this job please visit www.indeed.com.

773-300-3164

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