The scarcity of employees has long been the primary labor concern for U.S. hoteliers, even before the onset of the COVID-19 pandemic. Historically, jobs in the lodging industry have had a negative perception as being too physically demanding, requiring excessively long hours, and requiring work on weekends and holidays. The shortage of personnel was exaggerated during 2021 and 2022 as many of the employees that were laid off during the pandemic in 2020 opted not […]

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