Optimizing the Customer Experience: Lorena Kurtjian Hernandez on Medallia’s Mission and the Latest Industry Trends
Lorena Kurtjian Hernandez is the global solution principal focused on Travel & Hospitality and Restaurants at Medallia. She is an ardent advocate of marrying customer and employee feedback with operational and performance data to continuously improve Medallia’s customer and employee experience strategy. Prior to Medallia, Hernandez was the director of customer experience transformation at United Airlines, where she led the Inflight Experience strategy. During her more than 20 years at United, she held various leadership […]
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