In 2018, Domino’s CEO Patrick Doyle told Forbes that Domino’s is a technology company selling pizza. When ordering from Domino’s, it is engaging to see the pizza-making process—the technology provides focus and attribution on how each team member is delivering value to the customer, which helps their franchisees maximize profits. In the hospitality world, one should embrace the same focus to invest in technology that makes a substantial impact on guest experience and operations. There […]

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