Renovating Behind the Scenes: Back of House should be a major focus for owners conducting PIPs
When it comes to property improvement plans (PIPs), much of the focus of both brands and owners is on guest-facing areas, but investments in back-of-house areas can be just as costly, and critical, for hoteliers. Charles Oswald, president/CEO, Aperture Hotels—a management firm with some 25 properties that managed some $19 million in PIPs last year alone—touted a data-driven approach when it comes to tracking and executing on improvements, particularly as it relates to back of […]
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