As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often it is the small oversights by room attendants that can really frustrate a guest, create dissatisfaction, and lead to lower Intent to Recommend scores that will harm any property. Here are a handful of frequent guestroom maintenance oversights that should be at the top of any hotelier’s focus list: Guestroom Electronics […]

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