Speaking at HITEC 2022 in Orlando, Florida, Michael Heflin, chief revenue officer at Stayntouch, described findings from the Stayntouch and NYU’s Tisch Center of Hospitality recently released traveler sentiment report linking traveler preferences and a move toward attribute-based shopping (ABS) for hotel accommodations. As Helfin told LODGING after participating in the Exhibitor Tutorial titled The Future of Booking: Presenting Traveler Sentiments on Attribute-Based Shopping, “What people want in attributes and what they’re willing to pay […]

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