There’s no doubt that the pandemic took its toll on the hospitality workforce with many employees leaving the industry forever, but perhaps no segment was impacted in a bigger way than food & beverage. In a post-COVID environment, hoteliers have emphasized the importance of training and technology, as well as creating the right culture, to get less experienced employees up to speed within their respective F&B outlets. Steve Palmer, president, Indigo Road Hospitality—which operates some […]

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