While they’re different entities serving different purposes, the retail and hotel industries have much in common. Ultimately, they’re both selling a product or brand, and they want to capture customers’ attention, loyalty, and money. To stand out in a crowded market of legacy and up-and-coming brands, both fields must rely on emerging technologies. Just as customers’ retail shopping desires and habits changed during the pandemic, hotels are also dealing with new challenges that range from […]

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