Today’s increasingly globalized world includes a growing number of non- and limited-English-proficient (LEP) employees, enriching the workplace with unique perspectives and traditions. Yet this diversity also presents a fundamental challenge: bridging cultural and language differences. Effective communication is the lifeblood of any successful hospitality establishment. It fosters a positive work environment for employees, ensures smooth operations, and ultimately delivers exceptional guest services. When language and culture get in the way, however, both work environment and […]

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