Many of the changes most apparent now in housekeeping—movement away from plastic bottles for water and amenities, “eco-friendly” optional linen changes, and technology for remote check-in, special requests, and room entry—were already underway before the pandemic. However, there’s little doubt that the pandemic accelerated many of these changes and introduced limited housekeeping policies, which helped labor-strapped properties stretch staff and cut costs. These were among the points of agreement several sources shared while discussing some […]

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