As 2022 begins, hospitality professionals should expect an increase in travel. A surge of tourists not only means increased demand for hotels, but it also means heightened traveler expectations. More than before the pandemic, a brand’s customer service can make or break consumer loyalty. And with digital customer service booming across industries post-COVID, hospitality brands will face the challenge of providing exceptional customer service without the need for human interaction. A digital transformation is underway: […]

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