Trends in Maintenance Spend: Expenditures Are Rebounding in an Area That is Key to Guest Satisfaction
While hotel industry revenues and profits are rising, guest satisfaction is declining. According to the J.D. Power 2022 North America Hotel Guest Satisfaction Index Study, the increase in industry fundamentals has not been met with a corresponding improvement in guests’ perceptions of amenities or services. One of the areas of greatest disappointment is the quality of the guestrooms and facilities. While guests appreciate the enhanced cleanliness prompted by COVID-19, scores for décor and furnishings, in-room […]
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Atrium Hospitality graduates inaugural class of WomenRISE program
Atrium Hospitality recently revealed the graduation of the inaugural class of WomenRISE, the company
HSMAI to honor Preferred Travel Group’s Michelle Woodley
The Hospitality Sales and Marketing Association International (HSMAI) recently announced that Michel
Elena Black named Rocco Forte SVP, marketing
Rocco Forte Hotels hasappointed Elena Black as SVP, marketing, joining the executive leadership team
