During 2020, most U.S. hotel operators limited or eliminated cleaning stayover rooms and serving complimentary breakfast and/or evening cocktail receptions to reduce contact between guests and staff. The major lodging brands accepted these changes to meet local health regulations and provide some expense relief to cash-strapped owners. Coming out of the 2020 lodging industry recession, hotel owners and operators question the fate of daily housekeeping service and the return of extensive offerings of complimentary food […]

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